Answer lockouts faster. Turn planned security work into booked jobs.
Connect your marketing, urgent and planned enquiries, job planning and follow-up—with Digital Suite setting up and supporting the system around your business.
The lockout calls keep you busy, but the higher-value planned work—access control, safes, rekeying a whole building—slips through.
One person's day · schematic, not a street map
A planned rekey fits around an urgent lockout
Fictional property manager, Durban North · Rekey 12 units after a tenant change
- 1. Enquiry received
- 2. Owner assigned
- 3. Slot agreed
- 4. Day reviewed
- 5. Follow-up
- 1Lockout · Umhlanga
- 2Car key · Musgrave
- 3Rekey 12 units · Durban North12:00 site visit · fixed
- 4Safe opening · Westville
Same four visits for one person. The fixed visit keeps its place; a person reviews before anything changes.
Scheduling and route suggestions are a private beta for selected accounts. One staff member's day; multi-person visits excluded.
Where work slips today
Urgent calls drown out planned work
When the phone never stops, quotes for access control or rekeys never get followed up.
Missed calls go elsewhere
Someone locked out calls the next number on the list if nobody answers or replies.
Property managers want records
Repeat commercial customers expect history, keys issued and work done to be easy to find.
One connected path, set up and supported by Digital Suite
- 1
Find
Local visibility for lockouts and for planned security work
- 2
Respond
Calls, WhatsApp and forms into one shared inbox and customer history
- 3
Book or quote
Quick acknowledgement for urgent work; quotes tracked for planned jobs
- 4
Plan the day
Scheduling and suggested visit order for one locksmith's day
- 5
Invoice & payment
Invoice and payment status visible as separate steps
- 6
Return & report
Reviews and reminders for commercial accounts
Channels, billing steps and scope
Shared inbox covers supported, connected channels only. Facebook comments apply to eligible posts; WhatsApp coexistence with an existing South African business number is checked, not assumed.
Quote accepted, invoice issued and payment received are tracked as separate steps. A job status does not automatically mark payment.
New job, scheduling and routing tools are a private beta for selected accounts; account fit, access and testing are confirmed before any delivery commitment.
What changes
- Missed-call follow-up so urgent enquiries are acknowledged
- Planned jobs and quotes kept visible
- Customer and site history for repeat accounts
- A reviewed daily order around fixed appointments
- Clear invoice and payment visibility
- More reviews from satisfied customers
Your current tools
What can stay
- Key registers and security records you already maintain
- Accounting package
- Supplier ordering
Where the configured system helps
- Shared inbox and customer record
- Quote follow-up for planned work
- Scheduling where account fit is confirmed
We don't replace specialist software wholesale or assume integrations that haven't been verified.
Your team in control. AI where you want it.
Run the system yourself, let AI handle selected tasks, or combine both. We help you choose, set it up and support your team.
Team-operated
Your people run the configured inbox, bookings and follow-up.
AI-assisted
Selected tasks such as intake or follow-up, assessed first, with human handover.
A combination
AI for agreed tasks, your team for the rest. Phase it as you like.
Your team keeps technical judgement, pricing and commercial approval. AI handles only the tasks you agree, with a clear handover to a person. Usage costs are scoped separately.
Fit and scope
Best for locksmiths with an established customer base who want more planned and commercial work alongside callouts.
Operations implementation can be quoted on its own with defined support—no compulsory SEO or advertising retainer. Advertising, if chosen, covers one agreed platform and one campaign family; ad spend is separate.
Websites, software, communications and AI usage, extra locations and bespoke integrations are scoped separately. Fees and scope are agreed in your written proposal after the review.
Questions locksmith owners ask
Book a Locksmith Growth Review
30 minutes with Brad McMahon. Bring one recent example and your current tools; leave with three practical priorities and a recommended starting point. No obligation.
- One recent lockout and one planned job
- How calls are answered after hours
- Your commercial accounts
- Three practical priorities